Frequently Asked Questions

1. How can I contact you?
2. How do you ship orders?
3. What's the fastest way for me to send in my order?
4. What size are your post cards?
5. What's the most common mistake when ordering on your website?
6. How can I get the best photo reproduction?
7. What about scanned and digital photos?
8. Will you return my original photos?
9. Will you send me a proof before printing?
10. How do I pay?

Answers...

1. How can I contact you?

   Click on the Contact Us link in the Customer Service menu.

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2. How do you ship orders?

   Our standard shipping is UPS ground from the Detroit,MI area.

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3. What's the fastest way for me to send in my order?

   Online works best! Overnight services work just fine, too: FedEx, Express Mail, UPS, DHL, Etc.

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4. What size are your post cards?

   Regular post cards measure 4.25" x 5.5". Jumbos are 5.5" x 8.5".

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5. What's the most common mistake when ordering on your website?

   Most mistakes happen when attaching photos. Transfer your photos to someplace ON your computer first, THEN attach.
   NOTE!!!
   If you are mailing your photo for us to scan please don't cut, fold, staple or mutilate your photos!

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6. How can I get the best photo reproduction?

   Upload a high resolution image on the product page (usually 500k for the file size or higher, photos from your website are not designed for printing)

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7. What about scanned and digital photos?

   Your digital camera probably takes photos in TIFF & JPEG formats, both of which are fine. When sending or e-mailing scanned or digital photos, 200 dpi, JPEG or TIFF format is needed. Scanned photos should be sent in at (or near) the same size which they'll appear on the final printed piece.

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8. Will you return my original photos?

   Yes, always. Look for them in the shipping packet with your order.

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9. Will you send me a proof before printing?

   We always send an e-proof for your approval before printing. If you haven't received your proof within a day or two please login to your account, you can check the proof from there.

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10. How do I pay?

    A credit card with your order, please. We do not invoice.

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